Exchanges + Returns

Exchanges + Returns

We’re sorry if you’re not completely happy with your purchase, and guarantee to exchange or refund any item if returned to us in a saleable condition within 28 days of receipt provided these few terms and conditions detailed below are met.

Simply notify us of your intention to exchange or return the items to us at hello@milktopslondon.co.uk, and use the return address provided on your delivery sheet included within your order. Refunds will be credited to your original method of payment.

Should you wish to exchange for a different size or colour, where available, then your replacement items will be sent to you on receipt of the original goods being safely returned. Please note we cannot guarantee the availability of all goods for exchange and if the price of an item has reduced there will be no credit.

The safety and cost of the returned or exchanged items are your responsibility so we recommend that you return the items by tracked mail and retain all records of postage and delivery. Goods whilst still in your possession are your responsibility so please handle with due care. To successfully process a refund, the items must be returned to us unworn, intact and free from damage.

Please take extra care when trying on the clothes, and ensure that you are not wearing make-up, perfumes or deodorant which may leave a mark of scent. Where these instructions haven’t been followed we, unfortunately, won’t be able to accept the returned or exchanged goods.